Privacy notice

Majlis Al Arabi (“we”, “us”) runs majlisalarabi.com so you can browse our menu, order for delivery or pickup, follow your order and share feedback. This notice explains what personal data we collect, why, and the choices you have, in line with Kenya’s Data Protection Act, 2019.

What we collect

• When you order: your name, phone number, the dishes you choose and any notes; for delivery, your area, address, house or floor, landmark, rider instructions and — only if you tap “Use my current location” — your map location.
• When you leave a review: the name you enter, your star rating and comment, and the order it relates to if you rate from your tracking page.
• Technical data: our server records your internet (IP) address briefly to protect the site against abuse, such as repeated automated orders.

We do not collect payment card or M-Pesa PIN details. You pay on delivery or at pickup.

How we use it

• To prepare, deliver or hand over your order, and to call you about it if needed.
• To show your order’s progress on its tracking page.
• To keep sales and accounting records, as the law requires.
• To publish reviews you choose to share, after our team approves them.
• To keep the website secure and working.

We do not sell your data, and we do not use it for marketing messages unless you separately agree.

Who can see it

• Our staff and riders, only as needed to handle your order.
• Anyone with your order code can see its tracking page. It shows your first name, the items and the amount — not your phone number or full address. Please keep your order code private.
• Published reviews show your first name and the first letter of your surname, your rating, comment and date.
• Companies that host our website and systems for us, under their own security obligations.
• Authorities, where the law requires it.

Stored on your device

Your basket, your most recent order code and your language choice are saved in your browser so they survive a page refresh. They stay on your device; clearing your browser data removes them. We do not use advertising or tracking cookies.

How long we keep it

We keep order details for as long as we need them to serve you and to meet our tax and accounting obligations, then delete them. Reviews stay until we remove them or you ask us to.

Your rights

You can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong;
• delete your data, or your review, where we are not required to keep it;
• stop using your data for a particular purpose.

If you are not satisfied with our response you may complain to the Office of the Data Protection Commissioner (odpc.go.ke).

Contact us

Majlis Al Arabi, Along Lenana Road, after the Nigerian Embassy.
Phone: 0791 184 028 / 0719 521 917